Team Leader

Key Responsibilities

• Manage and support a team of approximately 25–30 EA FC players;
• Plan and organize player shifts and schedules;
• Regularly monitor shift balance, attendance, and coverage;
• Coordinate planned player replacements and SOS/emergency replacements;
• Ensure the team remains fully staffed and operational at all times;
• Take ownership of the full player lifecycle, from recruitment and selection through onboarding and integration;
• Support players with day-to-day issues and operational questions;
• Handle interpersonal issues and help resolve conflicts within the team;
• Organize and support EA FC Recruitment Academies and player selection activities;
• Collaborate with other departments and colleagues across the company;
• Participate in regular operational meetings;
• Maintain regular communication with the Trading Department regarding player performance, operational balance, studio-related issues, and other relevant topics;
• Perform the daily morning routine, including checking player reports and operational updates;
• Support the management of minor inventories related to the operation;
• Prepare regular operational reports;
• Handle additional ad hoc operational tasks when required.

Requirements

• Previous experience in team leadership, operations, coordination, or people management;
• Strong knowledge of EA FC and familiarity with the competitive gaming environment;
• Good spoken and written English and confidence communicating with international teams;
• Strong organizational and time-management skills;
• Ability to manage multiple priorities in a fast-paced operational environment;
• Strong communication and interpersonal skills;
• Ability to handle conflicts, unexpected situations, and day-to-day people-related challenges;
• Proactive mindset with a strong sense of ownership and responsibility;
• Comfortable working with schedules, reports, and operational data;
• Experience in gaming, esports, iGaming, or a similar environment is a strong advantage;
• Availability to work on-site in São Paulo and according to the required shifts.

What We Offer

• Opportunity to work in an international gaming and esports environment;
• Hands-on leadership experience managing a team of players;
• Collaboration with international teams and different departments across the company;
• A dynamic and fast-growing work environment;
• Opportunities to grow within the gaming operations team.