Medical Records Clerk Job Description
Position Details
Job Title: Medical Records Clerk
Job Title Description: Medical Records Clerk
Job Type: Staff
FLSA Type: Non-Exempt
Job Family: Patient Access
Reports To: Referrals, Recalls, and Medical Records Supervisor; daily assignments and direction may be provided by Human Resources Manager, Director of Operations, Patient Access Manager, Team Lead, or the physicians
Interfaces With: Patients, Physicians, co-workers at all OGGI locations, Hospital personnel, and outside vendors/clients
Work Location: Gahanna Office/Remote
Job Overview: Maintain the flow of charts, faxes, record requests and reports in medical records department
Key Responsibilities
Core Responsibilities
- Retrieve and file patient documentation from multiple streams, including hard copies and electronic files.
- Process electronic faxes and filing in a timely manner, uploading patient documents to chart.
- Send out faxes as requested by office staff or physicians.
- Take incoming requests for copies of medical records, billing associated fees, following disclosure policy for releasing medical records.
- Process hospital documentation post visit, including pathology, consults, and procedure reports.
- Answer medical records phone calls and resolve caller’s inquires.
- Process medical records requests by patients or other physicians according to policy and HIPAA guidelines.
Additional Responsibilities
- Merge duplicate patient accounts.
- Maintain pharmacy and provider contact information database.
- Maintain confidentiality of personal and financial information by utilizing HIPAA’s guidelines and regulations.
- Attend all office meetings or in-services as required.
- Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor
- Assist other departments with scanning
Knowledge, Skills, and Abilities
- Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies
- Fluent in English
- Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
- Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
- Skill to use a personal computer and various software packages, including internet.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision
- Ability to handle and resolve problems
- Ability to organize work material to ensure accuracy of patient records.
- Neat appearance and a professional demeanor.
Required Qualifications
- High School Diploma or equivalent
- Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.
- Willingness to work occasional overtime.
Preferred Qualifications
- Experience working in a medical records department, preferably in a medical office setting
Physical Requirements
- Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional).
- Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
- Ability to communicate in person and by phone (frequent)
Work Environment
- Ability to communicate in person and by phone (frequent)
