Position summary:
Provide clerical and health related assistance to physicians and assist with general office & patient needs during business hours. Maintains timely follow up of any physician orders/instructions and patient inquiries.
Essential key responsibilities:
- Review physician schedule (office, hospital, and ASC schedule); advise manager of questionable appointments; should help to maximize physician schedule to ensure efficiency. Schedules should be monitored and appointments filled.
- Schedule appointments according to practice protocols
- Follow-up/review orders to ensure reports and results are obtained for physicians review
- Review task for physician review and signage of documents, scripts, insurance forms, prescription forms etc. in a timely manner consistent with practice protocols
- Fax to pharmacy or mail out scripts to patient as required.
- Obtain authorization for prescriptions and various tests ordered by physician.
- Work patient specialty procedure & outside service recalls monthly per protocol
- Review office & hospital charts in EMR, obtain & scan pertinent records into charts. Following chart protocol.
- Discharge patients when physician is seeing patients in the office. This includes, but is not limited to entering vitals, PIF or ROS into ERM, completion of MU requirements, scheduling tests, x-rays, procedures, and hospital admissions/transfers. Provide patient copy of clinical summary, instructions, and/or educational material. Fax orders to appropriate facility and ensure orders are documented in EMR.
- Enter patient kiosk forms into EMR as required
- Practice charting methods according to practice protocols
- Take patient phone calls; document all communication in the electronic medical record.
- Travel to other satellite offices
Secondary Job Functions:
- Attend all office meetings and in service as required.
- Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc.
- Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.
- Any other task
Knowledge, Skills and Abilities:
- Knowledge of medical terminology
- Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
- Skills to handle a multi-line phone system.
- Knowledge of modern business communication, including style and format of letters, memoranda, and reports
- Skill to use a personal computer and various software packages including using an EMR system
- Ability to establish priorities, work independently, and proceed with objectives with little supervision
- Ability to handle and resolve problems
- Ability to maintain confidentiality regarding health and financial information
Licensure/Certification Requirements:
- Must have high school diploma or equivalent
- Prefer 2 years’ experience working in a medical environment.
