Join Our Team as a Spa Supervisor at Ojo Santa Fe Spa Resort!
Are you ready to take your career to the next level in an oasis of tranquility? Ojo Santa Fe Spa Resort, nestled in the captivating high desert landscapes, invites a dynamic Spa Supervisor to contribute to our commitment to exceptional guest experiences.
As a Spa Supervisor, you will be a vital part of our Spa management team, overseeing spa functions, activities, and ensuring impeccable quality control. Your role involves maintaining consistency in policies and high standards for Spa Attendants. Join us in elevating our guest experience to new heights!
Why Ojo Santa Fe?
At Ojo Santa Fe Spa Resort, we take pride in offering more than just a job. Our resort boasts triple-filtered spring waters renowned for their healing properties. As part of our team, you'll have complimentary access to our multiple pools Monday to Thursday, with a guest. Additionally, enjoy discounted rates on spa treatments and dining experiences.
Explore hiking trails, hit the gym, visit our Puppy Patch, or join lively Chicken Chat sessions. Our team values not only our guests but also each other. Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Santa Fe Spa Resort awaits your expertise and passion.
Make Ojo Santa Fe Spa Resort your next career move!
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Operational:
- Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed.
- Assist Spa Management in writing, updating, and modifying SOPs to enhance operational efficiency.
- Have a comprehensive knowledge of all spa services.
- Tour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.
- Reports immediately to Spa Manager any maintenance issues, guest issues, first aid needs of guests, or other situations they feel they cannot handle.
- Handle daily paperwork as directed.
- Open and close the spa seamlessly by following provided checklists, ensuring a smooth transition for both guests and staff.
- Ensure all areas of Springs and Spa are immaculate.
- Utilize department checklists, training manuals, and seek guidance from Spa Management to ensure a productive and effective use of time.
- As a Supervisor, contribute to professional development by actively engaging in ongoing training.
- Perform Spa Attendant or Spa receptionist duties as needed.
- Understand first aid/emergency procedures and be able to direct guests accordingly.
- Provides oversight of team members, with regard to Quality Control as noted below:
- Ensures Room Assignments are posted.
- Ensures that hydrocollators are turned on for AM shifts; turned off for PM shifts.
- Notifies maintenance department through work orders when equipment isn’t working or an area is unsafe.
- Ensures computers are turned on and logged in for the start of the day.
- Ensures all spa amenities, paper supplies, etc. are always filled for guest use
- Ensures all showers, shower curtains, toilets, sinks, counter areas are always clean.
- Ensure all supplies are always stocked. If running low advise Spa Managers.
- Ensures that lockers are cleaned, flipped, stocked in all locker rooms.
- Ensures daily robe count back from laundry is logged. Robes in lockers are accounted for.
- Ensures all water jugs are cleaned and sanitized at end of the day.
- Ensures all LMT work areas are organized, cleaned, sanitized, and stocked throughout the day.
- Perform a facility walk at the start of the workday and end of the workday to assure that the spa is exceptionally clean, neat, restocked, well-maintained, and safe.
- Ensures all team members are at their assigned posts and completing the tasks assigned to that position to excellence.
- Completes massage room equipment inventory.
- Assists in the dispensing of products for spa treatments.
Supervision:
- Supervise spa team members, under the direction, and in the absence of Spa Management.
- Dedicates a considerable amount of time to overseeing the activities of all shift team members. This involved evaluating individual performance and providing coaching opportunities for improvement. Encourage overall group cooperation.
- Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback that strives for the attainment of excellence and improves overall performance.
- Provides Manager with reports on accomplishments and matters of concern about staff. Assists in evaluating staff performance issues and taking disciplinary action when approved by Management.
- Supports staff by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Assist in training new workers by utilizing provided training manuals and checklists to ensure they understand the correct way of completing tasks.
- Maintains a calm demeanor when confronted with difficult situations to set a positive example for team members.
- Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
- Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.
