Job Summary
The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
- Performs all duties of a Guest Services Representative
- Registers and processes guests upon arrival and departure
- Demonstrates and provides exceptional guest service to all?hotel?guests
- Demonstrates telephone courtesy and professionalism
- Maintains personal connections with guests and clients to encourage guest loyalty
- Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
- Uses appropriate selling techniques to maximize revenue and occupancy
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Assists in reviewing and approving billing accounts and department reporting
- Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
- Maintains clean and professional appearance of?public areas and hotel office?
- Performs additional responsibilities as assigned by leadership
