Job Summary
The Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience.
Essential Duties and Responsibilities
- Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
- Enters group room blocks into the appropriate software.
- Maintains an accurate inventory of sales collateral and promotional materials.
- Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits).
- Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met.
- Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract.
- Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met.
- Ensures accurate and timely billing procedures are in place for meeting functions and group business.
- Assist potential clients in the absence of the supervisor by giving tours and gathering information.
- Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
- Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
- Answers phones in a professional manner and appropriately directs calls.
- Enters and maintains all group commissions and rebates.
- Submits brand reward points for planners, groups and as assigned by supervisor.
- Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT.
- Sends weekly group pick up information to hotel PMT.
- Completes all training as assigned.
- Assist Sales team with administrative tasks as needed.
- Performs additional responsibilities as assigned by leadership.
