The Helpdesk Support Representative takes incoming calls from UPS external customers regarding technical issues. They must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem. Helpdesk Support Representatives are required to record calls in the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution. This is a seven day operation and the position requires the individual to be flexible to do shift work, weekends and holidays. Requirements include; High School Diploma or GED, Strong computer skills, Good typing skills, Excellent customer service skills, Good written and oral communication skills, Good computer skills (Windows, Microsoft Outlook).
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