Provides in-bound telephone customer support in a call center environment and determines the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input may be required.
Previous call center experience required, as well as experience with microsoft office applications (excel and word)
These positions start at $10.00/hr and move up to $11.00/hr after training.
Job details are sourced from the employer's original posting.
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responsibilities effectively.