- Takes incoming calls from external customers regarding technical issues
- Must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem
- Required to utilize the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution
- High School Diploma or GED
- Strong computer skills (Windows, Microsoft Outlook)
- Good typing skills
- Excellent customer service skills
- Good written and oral communication skills
- Legal authorization to work in the US
- 9 Month Contract +/-
- Pay: $12.45/HR
- Shift: 8AM-5PM
**This is a 7 day operation and requires flexibility to work any shift, including weekends and holidays.
