HVAC Field Service Specialist

Job Description:

GENERAL ACCOUNTABILITIES: In support of the Energy EfficiencyWorks WattSaver Demand Response thermostat program, full-time field install and service of communicating Demand Response thermostats in multifamily and single-family residences, and some small commercial sites. This position requires disciplined full compliance with all HSE, Quality, and training requirements; all in coordination with program management and in concert with all program field personnel. Some in-state overnight travel required. We need HVAC Service Technician with 2 years of experience Even though-as the job description points out-we do not perform any HVAC Service, we need to understand the controls side of HVAC. Must be able to troubleshoot. Must have knowledge of 24 volt side

• Within Westar Energy service territory, performs field installations, Safe Work Procedures, and management instructions
• Performs field resolutions of customer service calls, as necessary
• Ensures correctly completed Work Order documentation, and reports near-real-time production data
• On a rotational basis with other installers, performs Primary/Alternate After-Hours On-Call duties IAW Field Manual, Safe Work Procedures, and management instructions
• Adopts safety, quality and productivity goals of program management; Communicates thoroughly with management regarding safety, technical aspects and productivity
• Participates in on-going training as necessary
• Supports orientation of new-hires, as needed
• Coordinates customer key/access control, when applicable
• Manages truck inventory of product and field supplies
• Ensures all proper maintenance of Company-assigned vehicle
• As condition of employment, must provide own industrial safety work shoes with at least 4" tops
• Other related duties as assigned

CUSTOMER SERVICE CONTACT: Extensive customer contact; resolving customer complaints and interacting on a daily basis.

EDUCATION/EXPERIENCE REQUIRED:
• High School Diploma
• Minimum 2 years residential air conditioning service experience a must
• Low-voltage troubleshooting and heat pump experience a must
• Good driving record, outstanding communication and customer skills a must
• Must be able to use hand-tools; and, must be physically able to safely use Company-provided tools to effect controls installs and service.
• Must have proven ability to work unsupervised, and be able daily to make good high-production and customer-focused decisions

SKILLS/CERTIFICATES/LICENSES REQUIRED:
• Licensed to perform HVAC work within the State of Kansas.
• Understanding of HVAC systems, energy management.
• Valid Driver’s License; clean driving record
• Proven outstanding communications, management, customer, and client relations skills.

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