- Facilitate first tier support in a technical call center environment.
- Primary duties include supporting corporate end-users with PC, server, mainframe, and hardware issues on a wide variety of both commercial and proprietary systems and applications.
- Candidate would be required to answer telephones, troubleshoot and resolve basic software and hardware problems while interacting with other service, engineering, and second tier support groups to restore service.
- Candidate must possess strong interpersonal skills, keep detailed logs/records, possess good organizational skills, and have the ability to research information concisely while maintaining a sense of urgency to the user community.
- Also must possess strong customer service skills, critical thinking skills, ability to adapt in a constantly changing environment, and be able to handle stressful situations.
- Technically, the ideal candidate would be familiar with interrelationships of a wide range of hardware, software and network platforms.
- Experience with Remedy, Active Directory, Microsoft Office Suite, and/or technical certifications a plus.
High School Graduate
Technical Degree a huge plus
1-2 Years Experience in Tech support
TO BE CONSIDERED FOR THIS POSITION IMMEDIATELY (Email ALL OF THE FOLLOWING as an attachment)
1.) RESUME, (REQUIRED)
2.) HIGH SCHOOL DIPLOMA or GED, (REQUIRED)
3.) COVER LETTER, (REQUIRED)
4.) Vaccination records of the last year TB AND HBV (IF YOU HAVE THIS)
All applications failing to follow these instructions will be deleted BEFORE consideration.
