This position will be working in a call center environment, where you will take numerous incoming calls from customers regarding any technical problems they may be experiencing. You will also consult the customers with other issues such as tracking packages, processing complaints, etc.
For any technical problems, you will be responsible for asking probing questions to determine the root cause of the problem and follow the approved trouble shooting procedure to resolve the issue.
Previous call center experience is required, preferably any technical support experience.
AT LEAST 3 years call center experience
STRONG computer skills
STRONG typing skills
EXCELLENT customer service skills
EXCELLENT written and oral communication skills
**Looking for candidates with good work history, good attendance record, a positive attitude, and willingness to learn. Must be able to pass a background check to be considered for an interview.**
Job details are sourced from the employer's original posting.
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