Tech Support Associate
is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through all products.
Tasks and Responsibilities:
- Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
- Problem Solving — Diagnose and resolve technical hardware and software issues.
- Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
- Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.
Basic Qualifications:
- High school diploma
- Minimal call center experience
- Experience troubleshooting Internet Service Provider Equipment Wireless Networking experience
- Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
- Technical or bachelors degree preferred
- Electrical degree or experience preferred
- IT experience
- HVAC experience
- Experience troubleshooting Internet Service Provider equipment
- Wireless Networking experience
Tech support background, IT
customer service/call center background
troubleshooting background
strong communication skills
Pay Rate: DOE 16-20/hour
Shift: Monday-Friday, 8AM-4PM
8+/- Month Contract
