Customer Support Specialist

We’re looking for a detail-oriented and proactive Customer Support Specialist to help our support operations run smoothly. You’ll handle admin tasks, keep records up to date and assist our customer service team to make sure every interaction is smooth and efficient. Gross monthly salary range for this role is EUR 1200-1700.
++++Does This Sound Like You?++++

• Good knowledge of English, Estonia and Russian languages (knowledge of Latvian or Lithuanian language is a plus)
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally
• Ability to work in shifts
• Empathy and understanding - showing clients they truly matter
• Helpful personality - we believe in practicing what we preach by being there for our clients and for each other
• Able to multitask and perform well in a fast-paced environment

• Work in shifts to ensure service coverage.
• Provide outstanding customer service in all mentioned languages.
• Respond to customer requests via chat, email, and other channels in line with company standards.
• Identify customer needs, resolve issues, and find the best possible solutions.
• Perform customer profile admin tasks, including identity and card document verification, account status changes and more per internal procedures.
• Escalate and follow up on complaints and requests as needed.
• Troubleshoot and report product malfunctions.
• Identify Responsible Gambling concerns within live communications and provide the necessary support.
• Process requests from external providers and internal teams.