We are seeking a customer-focused and detail-oriented Customer Service & Sales Support Specialist to support customers, sales, purchasing, and internal teams. This role manages customer orders, product inquiries, account maintenance, sales support, and Business Central system assistance.
Key Responsibilities
- Process quotes and orders by phone, email, and online portals.
- Check pricing, product availability, backorders, and ETAs.
- Build strong customer relationships and resolve customer concerns.
- Provide product and technical support, including part cross-referencing and application assistance.
- Support inside and outside sales teams with customer inquiries, promotions, reports, forecasts, and pricing.
- Work with Purchasing to address inventory shortages and customer forecasts.
- Coordinate with Shipping, Warehouse, Accounting, IT, and other departments to ensure orders are processed accurately and on time.
- Process RMAs, credit memos, SSRs, and Certificates of Compliance as needed.
- Maintain customer accounts, contacts, portals, and part information.
- Assist with EDI issues and Business Central (BC) testing, troubleshooting, and training.
- Support customer collections and other team needs as assigned.
Qualifications
- Customer service, sales support, or related experience preferred.
- Strong communication, organization, and problem-solving skills.
- Ability to multitask and work effectively with customers and internal teams.
- Strong computer skills; experience with Microsoft Dynamics 365 Business Central is a plus.
- Experience with ERP systems, EDI, inventory, or technical product support is a plus.
