Customer Service Specialist

Berlin, GermanyOn-SiteFull-timePosted 3w ago

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Job description

Communicate between travellers, Omio and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Be proactively involved in creating and implementing new service processes and developing training manuals

You possess superior communication and problem solving skills
You speak German at a native level and have fluent English language skills; additional languages are always valued
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise processes
You are able to work under pressure and work towards set targets
You are flexible in terms of working hours (late and weekend shifts)
Previous experience in customer service or sales is considered a plus

Annual travel allowance to fund your trips and adventures
Catered weekly lunches and monthly company events
Yoga sessions and German classes (if you're looking to brush up on your skills)
An educational budget for courses or workshops
A diverse team of more than 45 nationalities

Job details are sourced from the employer's original posting.

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About the company

Omio

Omio's vision is to enable seamless travel for people anywhere, in any way. We are bringing all global transport options into a single distribution system to create magical end-to-end consumer journeys.  With Omio, you can easily compare and book trains, buses, ferries, and flights across Europe, the US, and Canada using a single search on your mobile, app, or desktop. Omio aims to simplify travel planning by providing transparent pricing and easy booking, making it a flexible and personalised experience.  Omio is the largest source of inventory, working with over 1000 suppliers across 46 countries. Our portfolio also includes Rome2Rio for global discovery, while Omio powers ticketing and journeys, attracting over 900 million users annually.  Our offices are located in Berlin, Prague, Melbourne, Brazil, Bangalore, and London. We are a growing team of over 400 passionate employees from more than 50 countries who all share the same vision: to create a unified tool to help travellers reach almost any destination in the world.

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Industry: Travel
Open roles: 2