Job-description: Your main duties and responsibility are sales coordination, sales back-office and sales support tasks. The sales coordinator role includes internal and external communicating via email and telephone. A highly reliable customer service in terms of product delivery and related paper work and documentation is important.
Main responsibilities:
- Back-office sales coordination:
- Entry of customer quotes in OMS system according to Sales Manager input
- Manage weekly delivery schedules
- Entry of POs and amendments into OMS system
- Entry of paid/unpaid samples/-Z orders in sample & tracking tool
- Entry of shipment requests in scheduling module
- Fill out documents for set up of new customers + change customers in OVT system + CRM system
- Confirm ship dates to customer
- Help Accounts payable with collections
- Coordinate with AP/HQ scheduling for prepaid customers
- Entry of RMAs
- Support of different Europe and UK Distribution partners, which are being used for small and medical customers across Europe and Israel
- Working closely with Sales Managers and other functions in the customer support team (e.g. FAEs, CQEs) to ensure a smooth execution of product delivery and overall customer support
Office management tasks (primarily as a vacation/leave back-up):
- Manage office purchase requisitions, e.g. for office equipment, in iProcurement system
- Manage service providers/contracts (e.g. printer service contract and office cleaning company)
- Manage employee vacation application and planning (in cooperation with local CPA)
- Manage employee expense claim, approval and payment flow
- Marcom event/conference organization support, e.g. shipping support for conference booth and demo systems
- Manage internal shipments, e.g. eval boards, prototype modules and shipping customer samples
Your profile:
- You have proven experience as sales assistant/coordinator and for office management roles
- You are familiar with OMS, CRM, ERP and general office SW (e.g. Word, Excel, PowerPoint, SharePoint, Confluence)
- You like to work in technology environment and you have some technical expertise
- You pay attention to detail and have a strong focus on customer service
- You are familiar with general office management
- You show excellent organizational and time management skills and have the ability to multi-task and prioritize work
Professional requirements:
- 3years experience as Sales Assistant/Coordinator and/or office management
- Bachelor degree or relevant secondary education with relevant job experience
- Good English (minimum B2 level) or native English speaker
