Dental (Oral Surgery) Office Manager

DENTAL (ORAL SURGERY) OFFICE MANAGER - RICHARDSON ORAL FACIAL SURGERY

Job Summary:

Michigan Center for Oral Surgery is a high energy, fast paced practice with a passion for providing excellent care to patients and creating a fun environment for team members!

The Office Manager collaborates with the Regional Operations Manager in making operational decisions for the office. This role serves as a key member of the Michigan Center for Oral Surgery (MCOS) team, collaborating with doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.

Essential Functions, Duties, and Responsibilities:

• Leads the productive performance of the office and ensures each facility is fully staff and running efficiently each day
• Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed
• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)
• Drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)
• Assist in Marketing collaboration, organization, and execution
• Manage and own bonus tracking and practice KPIs
• Assist with Doctor Schedule Templating and Team Member scheduling
• Manage Team Member Payroll, Accountability collaborating with Human Resources, along with team member hiring, termination, reviews, goal setting, and recruiting with the regional operations manager
• Oversee office upkeep/maintenance
• Track all licensure and certification updates
• Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
• Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)
• Ensure compliance with payer and reimbursement policies
• Deliver excellent patient service and care (concerns, reviews, etc.)
• Own training new Team Members and development/implementation of training manuals/plans

Qualifications:

• Experience working in a medical or dental practice is preferred
• Excellent communication skills, professionalism and customer service ability.
• Highly collaborative
• Ability to process information quickly and accurately
• Willingness to learn new skills.
• Mature and dependable.

OMS360 is an Equal Opportunity Employer (EEO).

OUR CORE VALUES

• Teamwork: We are one community; partners with a shared vision of success. We are more powerful together than alone.
• Integrity: We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.
• Growth-Minded: We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.
• Excellence: We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.
• Respect: We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness