Service Performance and Issue Resolution
- Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
- Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.
- Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
- Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.
- Escalate recurring issues, risks, and structural defects to the Team Lead.
Implementation of Changes and Improvements
- Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
- Collaborate with the process management team by providing operational input to enhance underlying processes.
- Apply new or updated work instructions, tools, and systems in daily work.
- Submit improvement ideas to the continuous improvement backlog.
- Participate in pilot activities, testing, and training related to process changes.
- Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
- Create payment proposals accurately and on time, in line with agreed payment terms and schedules.
- Execute payment runs, ensuring timely and error-free processing.
- Perform payment reconciliation activities accurately and on time, in coordination with Treasury.
- Ensure accuracy and completeness of payment processing and related system postings within own scope of work.
- Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.
Stakeholder Management and Communication
- Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery.
- Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.
Education
- Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field
Experience
- 1–3 years of experience in a process or function related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations
- First practical experience in payments processing or AP operations (e.g., internship, working student, junior role)
Knowledge and skills
- Knowledge of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission
- Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions
- Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury
- Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers
- Ability to handle confidential commercial and financial information appropriately
- P2P master data and transaction administration
- Strong attention to detail for financial postings, supporting documentation and approval workflows
Other requirements
- Solid understanding of P2P systems and invoice‑to‑pay workflows
- Knowledge of internal controls and compliance for AP processes
- High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting
Reporting Line(s)
Solid line(s) to: Team Lead Payments Management
Dotted line(s) to:
Number of direct reports: N/A
Number of dotted line reports: N/A
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
• Team Lead Payments Management
• Other Team Members within own team
• Other Team Members within Purchase-2-Pay and adjacent processes
• Process management within Purchase-2-Pay
• HR, IT support
• Business contacts
External contacts
• Service providers or external business partners as required for daily operations
