Director of Client Services

• Daily client relationship management (first point of contact, manages all correspondence),

• Facilitating Onboardly’s three-stage process for customer acquisition and visibility,

• Manage workflow and client expectations, including leveraging internal resources to produce results,

• Overseeing/editing/providing feedback to approximately 30-50% of the above-mentioned posts, delegating/scheduling the remainder,

• Preparation of all client meeting agendas, weekly and monthly reports,

• Facilitation of all client meetings, calling upon team as needed to compliment verbal reports & ideation,

• Facilitation of client approvals on content marketing initiatives, while supporting approvals on PR and social media initiatives,

• Work with 3rd party vendors when necessary,

• Daily delegation (reminders!) of responsibilities among team members,

• Suggest improvements to the Onboardly process where appropriate,

• Contribute to the ongoing Onboardly Operations Manual,

• Self-management on all ongoing deliverables indicated in the Onboardly Methodology,

• Research & identification of opportunities to promote Onboardly and our clients in non-traditional means.

Activities may also include:

• Contributing to Onboardly blog, Twitter/Facebook/LinkedIn presence & other social media sites and communities,

• Sharing Onboardly & Client content via personal social channels on a daily basis to help encourage distribution,

• Contributing to any relevant webinar series, remarkable content development, and other inbound marketing activities,

• Given the nature of a startup, your marketing responsibilities will change from time to time, and may include managing other aspects of the marketing activities of the company organization, including quality online advertising & viral marketing campaigns.