Student Success Officer (OnDemand)

About LEARN Corporation

LEARN Corporation is Thailand’s leader in lifelong-learning EdTech. Guided by our conviction that “learning opportunities can improve one’s quality of life,” we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private “ministry of education,” upgrading education nationwide and preparing every learner for the future.

We are seeking a dedicated and highly analytical Student Success Officer to act as a personal academic strategist for our students. In this role, you will be the bridge between ambitious goals and real-world acceptance letters. You will design personalized TCAS preparation pathways, review critical portfolios, and manage the expectations of premium families. If you are passionate about data-informed education and love watching students succeed, join us and shape the next chapter of learning in Thailand.

Join us and shape the next chapter of learning in Thailand.
What You'll Drive

• Strategic Academic Consulting: Conduct 1-on-1 strategic sessions to analyze student performance and build hyper-personalized TCAS study plans aligned with target universities and agreed upon by parents.
• Progress Tracking & Feedback: Deliver personalized academic progress reports and constructive feedback every 2 weeks to ensure students stay on track.
• Portfolio Strategy & Auditing: Analyze and provide deep-dive feedback on portfolios for all TCAS channels, ensuring the content, structure, and student identity are compellingly communicated.
• Extracurricular Mapping: Guide students strategically on selecting the right activities, competitions, research papers, camps, and projects that will maximize their portfolio's impact.
• Course Navigation: Recommend ideal academic courses and pathways, always putting the learner’s best interest first.
• TCAS Intelligence: Monitor key TCAS timelines, admission criteria updates, and policy shifts to keep students and internal teams ahead of the curve.
• Relationship & Expectation Management: Act as the trusted point of contact for families, managing inquiries and guiding parents through high-stakes decision moments.
• Cross-Functional Synergy: Collaborate with internal departments to ensure the right tools and educational resources are deployed for student growth.

What You'll Bring

• Bachelor’s degree or higher in Education, Psychology, Science, Engineering, Business Administration, or a related field.
• Minimum 1 year of proven experience in educational counseling, academic path planning, score optimization, or portfolio building.
• Deep, systemic understanding of the TCAS university admission framework, including specific faculty requirements across various rounds.
• Exceptional 1-on-1 communication skills in Thai, with the ability to handle sensitive student data professionally and with high empathy.
• A TOEIC score of 700+ is required.
• Strong multi-tasking and organizational skills, with the ability to maintain composure and perform well under high-pressure timelines.
• A growth mindset with an appetite for staying up-to-date with fast-changing educational trends.

Note: The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment. Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors. By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.