Overview
Supports in planning, developing, organizing, implementing, evaluating and directing the day-to-day operations of the Nursing Services in the emergency department, as well as its programs and activities, in accordance with current state and federal laws and regulations. Interprets and communicates policies and procedures to nursing staff, and monitors staff practices and implementation. Participates in all admission decisions as indicated.
Responsibilities
Standard Compliance
- Maintains current knowledge and ensures compliance with all regulatory and professional standards of care.
- Collaborates with nursing leadership with developing quality/performance improvement programs, instructing staff and implementing new and improved standards.
- Follows up on shift corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis.
Operational Performance
- Supports and monitors the shift personnel, monitors supply and equipment budgets in collaboration with the nursing leadership.
- Reviews unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs.
- Develop measures and monitors unit operational performance metrics, agency and overtime costs.
Clinical Practice/Patient Care
- Collaborates with the CNO/Nursing Leadership to support nursing care standards and evaluates staff compliance.
- Reviews shift provision of support services essential to patient care.
- Maintains a safe and caring environment for patients that is conducive to positive health teaching and maintenance; patient and family expectations of care to be delivered in a culturally sensitive manner and role models sensitivity to staff.
Management
- Participates in the overall planning process for the service.
- Collaborates with nursing leadership and follows up corrective measure findings from patient satisfaction survey and with input from the staff, to establish unit-based customer service agenda.
- Exercises critical thinking to ensure an effective plan for delivery of nursing care within the assigned area of responsibility.
- Efficiently and effectively responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion
Human Resource Development/Management
- Supports, educates and evaluates clinical practice.
- Works with SVP/CNO and Human Resources to counsel staff as needed.
- Educates staff in new and existing department procedures and systems
- Make recommendations and provides opportunities for growth and development of personnel and coordinate with nursing education for appropriate education and training as required.
- Creates and maintains a supportive working environment for all staff, students, patients and families/visitors.
- Demonstrates self-development and keeps current on a variety of clinical management and health care topics.
- Responds in a timely fashion to staff concerns and functions proactively to ensure safe care.
- Establishes unit metrics and goals to measure effectiveness of retention strategies.
- Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.
- Employs learning organization principles and techniques in all aspects of unit leadership.
- Promotes a level of professionalism on the unit.
Interactive Relationships
- Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas.
- Promote collegial relationships based on mutual respects and support
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Qualifications
Education:
- Master’s Degree in Nursing is required.
Experience:
- Minimum three (3) years nursing leadership experience.
- Demonstrated leadership, communication, and interpersonal skills, required.
License/Certification:
- Current license to practice as a Registered Professional Nurse in New York State.
Knowledge and Skills:
- Ability to communicate effectively in English, both verbally and in writing.
- Good written and verbal communication skills.
- Excellent creative skills, ideas to improve existing programs.
- Services, processes, ideas that have impact on this job and the department.
Physical Requirements:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and can be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., site, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of One Brooklyn Health (OBH).
OBH is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.
