Team Lead, Outbound Sales

Position Title:  Vendor Network Team Lead (Team Lead, Outbound Sales)

Department:  Vendor Network

Location: Office based in Phoenix, AZ

FSLA: Hourly

Base + Commission (Up to $90,000 base + $30,000 commission)

One Inc does not offer visa sponsorship, including H1-B sponsorship.
One Inc does not accept unsolicited candidate submissions from staffing agencies or recruiters.

Overview:

The Outbound Sales Team Lead is responsible for driving the productivity, effectiveness, and revenue contribution of a team of outbound sales representatives who are making warm calls. This hands-on leadership role combines daily performance management, sales coaching, campaign execution, and continuous improvement to maximize prospect engagement, conversion, and revenue generation.

The ideal candidate has demonstrated success leading high-volume outbound calling teams in a metrics-driven B2B sales environment, preferably within financial services, payments, insurance, or technology.

Key Responsibilities:

Team Leadership & Performance Management

• Lead, coach, and develop a team of Outbound Sales/Payment in Hand Specialists focused on vendor payment adoption and conversion.
• Conduct weekly one-on-one coaching sessions focused on pipeline management, conversion rates, productivity, and professional development.
• Monitor daily activity metrics including:
• Calls per day
• Enrollment conversions
• Settled volume
• Revenue generated
• Follow-up compliance
• Hold team members accountable to established KPIs and service level expectations.
• Identify performance gaps and implement corrective action plans as needed.

Revenue & Growth Ownership

• Drive monthly team targets for:
• Enrolled vendors
• Revenue generation
• Payment adoption rates
• Partner with Sales, Retention, and Strategic Account teams to maximize revenue opportunities.
• Identify process improvements that increase conversion rates and accelerate revenue realization.

Operational Excellence

• Ensure compliance with all payment verification, authorization, and enrollment procedures.
• Oversee queue management, lead distribution, and workload balancing.
• Monitor Salesforce data integrity and pipeline accuracy.
• Utilize reporting and analytics to identify trends, opportunities, and operational risks.
• Lead initiatives to improve efficiency, reduce cycle times, and increase enrollment velocity.

Cross-Functional Partnership

• Provide frontline feedback to improve systems, reporting, and customer experience.
• Support pilot programs and new product launches impacting vendor payment adoption.

Skills/Qualifications Required:

• 5+ years of experience in sales, retention, enrollment, account management, or payment operations.
• 3+ years of leadership experience managing performance-driven teams.
• Proven success leading teams responsible for revenue generation or quota attainment.
• Strong analytical and reporting skills.
• Experience using Salesforce or similar CRM platforms.
• Exceptional coaching, communication, and accountability skills.

Preferred Skills:

• Experience in insurance payments, fintech, SaaS, healthcare payments, or financial services.
• Experience leading remote or hybrid teams.
• Knowledge of payment processing, ACH, virtual card, and digital payment solutions.
• MEDDPICC or consultative sales methodology experience.

Desired Traits:

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Additional Requirements:

• This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs.
• Employment is contingent upon successful completion of background screening requirements.
• One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy.

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers.  Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

  Company Profile:  At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.

The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.

Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."

Join us in building the infrastructure that fulfills the promise of insurance.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.