ESSENTIAL DUTIES AND RESPONSIBILITIES
- Consult with IT Manager, Team Leader, Systems Analysts, and end users to gather information about program functions, features, data input/output requirements, internal/external checks and controls, hardware and operating system environment, and interfaces with other systems to create solutions that address business requirements.
- Assist in testing Stratix and Microsoft Power BI reporting.
- Effectively communicate new tools/concepts to end users.
- Aid in creating documentation of ERP processes.
- Provide timely and professional technical support and assistance to end users across locations and departments.
- Support improvement initiatives involving business applications.
- Meet with management on the specifics of projects, new technologies, and project deadlines.
- Ability to multitask and effectively evaluate urgency level of requirements.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) in Information Systems from four-year college or university; with minimum of five years experience and/or training in an IS related field; or equivalent combination of education and experience.
