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    OneDirect

    Customer Experience Management

    Product Manager

    Bengaluru, IndiaOn-SiteFull-time1–2 yrs experiencePosted 3w ago
    All OneDirect jobs

    Job description

    About the Role

    We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales, and support to ensure that word gets out to people and they get to see what you are building.

    Responsibilities

    • Developing and implementing product vision and strategy.

    • Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.

    • Implements usage tracking and analyzes patterns to validate new feature requirements.

    • Have strong solution skills in translating customer needs to product functionalities.

    • Work with the leadership team in planning the product roadmap.

    • Convert ideas to prototypes and demonstrate them to the key partners by working with Designers to create eye-catchy and functional user interfaces.

    • Coordinate with the engineering team to plan and deliver features on time.

    • Stay on top of the market and competition.

    • Act like an owner for the success of your product.

    Qualifications:

    • 1-2 years of experience as a product manager in SaaS / PaaS companies.

    • B2B experience is good to have but not mandatory.

    • The current location needs to be Bangalore.

    Job details are sourced from the employer's original posting.

    Open job posting
    ON

    About the company

    OneDirect

    OneDirect (https://www.onedirect.in/) is India’s Largest Customer Experience Management company and backed by Sequoia capital with Series A Funding. We are 150+ people enterprise software company headquartered in Bangalore, with offices in Mumbai and Delhi. We are expanding teams across the organization. OneDirect was launched in 2013 with the purpose of helping Indian brands overcome challenges they faced with respect to Customer Experience Management. OneDirect has evolved as a pioneer in the CEM space with a suite of world-class products that have been implemented by revered market leaders. This validation has strengthened our position as front runners in customer experience. We are looking for a Manager/Sr. Manager - Enterprise Solutions in Bangalore with the right energy, competitive spirit, personal drive, and track record of success in Sales. This position involves working with clients to provide them the right OneDirect services that meet their Service, Messaging or Feedback Management needs. If you are motivated by delivering happiness, come join us at OneDirect!  We work with over 150+ Enterprises in India which include Landmark Group, GMR Group, Tata Brands (such as Tata Cliq, Tata Trent, Voltas), Indian Railways, Asus, Fortis Healthcare, Suprdaily, Huawei Telecom, Meesho, Mobikwik, Udaan, MakeMyTrip, Railyatri, Red Carpet, IndusInd Bank, Federal Bank, ClearTrip, Lenovo, KFC, Paytm, IndiGo, Vistara, Oyo, PizzaHut, and many more

    View all OneDirect jobs
    Industry
    Customer Experience Management
    Founded
    2013
    Open roles
    10

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