About the Role
We are seeking a Senior SAP Application Administrator to serve as the technical lead for an enterprise SAP SuccessFactors-based Learning Management System (LMS) SaaS platform supporting a large federal organization's human resources mission. In this role you will carry out advanced SAP administration, serve as the technical point of contact for large-scope efforts, run small projects, and review and guide the work of other administrators.
Key Responsibilities:
- Platform administration: Configure, maintain, and optimize SAP SuccessFactors LMS settings; apply vendor patches, upgrades, and quarterly releases, including troubleshooting, consulting, and testing support.
- Data integration and migration: Develop and maintain employee data processes using flat-file imports and REST APIs; analyze, consolidate, and migrate data from multiple sources to onboard new user populations; build and maintain ETL processes that feed an HR data warehouse.
- Environment management: Maintain data integrity across SaaS environments and validate availability and consistency of staging and training environments.
- Integrations and performance: Monitor content delivery services and drive performance improvements; troubleshoot network and compatibility issues; manage integrations with third-party content providers (SCORM/AICC).
- Reporting: Design, develop, and maintain reports in LMS and HCM platforms and provide internal reporting on application metrics, help desk statistics, and alerts; support SAP BusinessObjects reporting as needed.
- Security and access control: Manage and enforce user roles and access in compliance with DoD identity and access management requirements; resolve vulnerabilities identified by security scans; support Section 508 remediation, POA&Ms, and Risk Management Framework (RMF) documentation and compliance reviews.
- Incident management: Resolve user-reported incidents and requests within ITSM-defined SLAs, report outages, and author Root Cause Analyses.
- Vendor coordination: Submit, track, and resolve issues directly with SAP support.
- Documentation: Write and maintain support documentation, interface control documents, and data mapping specifications; contribute to monthly status reporting.
- Technical leadership: Review and guide the work of other administrators; collaborate with enterprise service areas, vendors, and government stakeholders in an Agile/DevSecOps environment.
