Provider Engagement Specialist (Mexico)

Position Summary

We are seeking a Provider Engagement Specialist (for an ongoing contract) to support imaging providers across the United States as they interact with OneImaging workflows and ensure a smooth, high-quality experience. This role is responsible for handling provider inquiries, troubleshooting issues, and delivering timely, professional support throughout their interactions with our platform. This position is critical to maintaining strong provider relationships and ensuring an exceptional service experience.

Key Responsibilities

Provider Support & Communication

• Respond promptly and professionally to inbound and outbound provider calls.
• Provide clear, accurate information using internal systems, reference tools, and workflow knowledge.
• Strive for first-call resolution whenever possible.
• Maintain a positive, service-oriented, and solution-focused tone in all provider interactions.

Documentation & Workflow Management

• Document all provider interactions and outcomes in the Phone Tracking System with accuracy and clarity.
• Ensure timely completion of documentation after each call.
• Identify workflow or system-related issues and escalate them to the appropriate internal teams when needed.

Collaboration & Team Engagement

• Work collaboratively with internal departments to ensure provider questions or issues are fully resolved.
• Participate in team meetings, workflow trainings, and quality review sessions.
• Contribute to a supportive and cooperative team environment.

Core Competencies

• Communication: Clear, professional, and courteous verbal and written communication.
• Accuracy & Attention to Detail: Ensures consistency and correctness in documentation and workflow adherence.
• Learning Agility: Quickly absorbs new information, adapts to workflow updates, and applies feedback.
• Team Collaboration: Works effectively with peers and support staff to ensure smooth operations.
• Professionalism: Maintains a respectful, service-focused, and dependable demeanor.

Qualifications

• Entry-level; prior customer service or call-center experience is a plus but not required.
• Ability to learn new systems and processes quickly.
• Strong interpersonal and communication skills.
• High degree of reliability and professionalism.
• Comfortable working in a fast-paced, service-driven environment.

Hours & Compensation:

• 90-105MX Pesos/hr
• Flexible Schedule: Monday - Friday: 8 working hours per day. Specific hours TBD.