Program Experience Supervisor

About the Position & Its Impact 

The Program Experience Supervisor oversees the full arc of a guest's journey with us — from the moment their program is confirmed through their final day on campus — while supervising the evening support team and coordinator, and partnering with program and clinical leadership on everything from logistics to facility use.

For most of our clients, walking onto campus is one of the most vulnerable moments of their life. This role is often the first face they see and the steady hand behind everything that happens next — the warm welcome, the small details handled before anyone has to ask, the sense that they are expected, known, and safe. When that experience is done well, guests can stop worrying about logistics and start doing the deeper work they came here to do. That's the impact of this role: it clears the path so healing can happen.

About the Day-to-Day in This Role

? Own the client experience: serve as the point of contact for guests once their program is confirmed, build the relationship ahead of arrival, and personally greet them — including off-schedule and after hours — to make sure their transition onto campus feels welcoming and easy.

? Coordinate the moving pieces: prepare program communication sheets across hospitality, culinary, maintenance, and transportation; coordinate real-time schedule changes with every relevant department; and keep guest census and records current.

? Lead a team: supervise the evening support team and the Program Experience Coordinator, providing weekday support and occasional weekend coverage, and troubleshooting alongside therapists when the moment calls for it.

? Champion continuous improvement: partner with the Guide Experience Supervisor on non-clinical programming and evening activities, gather guest feedback, and proactively look for ways to make the experience even better.

? Protect the culture: show up as a culture keeper who lives out Onsite's ANCHOR values and helps hold a healthy, accepting environment for guests and teammates alike.