To analyse, design, and implement information systems that support business operations and improve efficiency. The Technical Business Analyst works closely with internal and external stakeholders to understand their needs and translates them into technical requirements for IT teams.
KEY AREAS & RESPONSIBILITIES OF A TECHNICAL BUSINESS ANALYST:
Requirements Gathering:
- Collaborate with internal and external stakeholders to identify business needs.
- Conduct interviews, workshops, and surveys to gather requirements.
- Develop Feasibility and Business Case Documents.
- Perform cost/benefit, feasibility, sustainability and organizational readiness assessments.
System Analysis & Design:
- Analyse current systems and processes to identify areas for improvement.
- Design new IT solutions in collaboration with the architects or make enhancements to existing systems.
- Translate business requirements into technical specifications and functional specifications and system models (e.g. data flow diagrams, use cases, acceptance criteria).
Project Support:
- Assist in project planning, testing, and implementation.
- Support user acceptance testing (UAT) and training.
Documentation:
- Produce clear documentation for systems, processes, and user guides.
- User Stories, Flow charts, Key Success Factors, Reporting Metrics, Test Cases.
- Work with business to implement new processes & ensure change management (escalate non-compliance).
Quality Assurance:
- Ensure solutions meet business needs and comply with standards.
Stakeholder Relationships
- Act as a bridge between business users and technical teams.
- Develop and maintain strong relationships with internal and external vendors such as Shared Services Stakeholders, End Users, Business Analysts, Technical Peers and external Software Vendors.
REQUIRED SKILLS, EXPERIENCE & QUALIFICATIONS:
Technical Skills:
- Understanding of databases, software development, and system architecture.
- Familiarity with tools like UML, BPMN, SQL, and project management software.
Analytical Skills:
- Strong problem-solving and critical thinking abilities.
Communication Skills:
- Excellent verbal and written communication.
- Ability to explain technical concepts to non-technical stakeholders.
Education:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
Experience:
- 3–5 years in a similar role.
Desirable Certifications:
- Certified Business Analysis Education.
- Agile/Scrum certifications.
