Experienced learning specialist to take ownership of training in our sales business. The role will be based at our Head Office in Cape Town and will work both on-site and remotely. This is a hands-on role with the focus being on designing and delivering both in-person and virtual compliance, product and systems training.
Required Qualification & Experience
- Accredited Facilitator essential
- Assessor accreditation advantageous
- Minimum 3 years’ experience in a training role essential
- Experience in highly sales-driven environment advantageous
- Coaching qualification advantageous
Required Skills & Knowledge
- The ability to design and deliver compliance, product and systems training, including giving advice, monitoring and reporting essential
- Excellent facilitation skills
- Excellent presentation skills
- Experience in using content development software (Articulate advantageous) and learning management system (Oracle Fusion advantageous) to deliver computer-based, blended and classroom-based programs
- Advanced computer literacy (MS Excel, MS Word, MS PowerPoint and MS Outlook) essential
- Excellent verbal and written communication skills
- Change management skills advantageous
- Learnership programme management skills advantageous
Required Competencies
- Cooperation
- Adaptability
- Creativity
- Performing under pressure
- Devotion to quality
- Persuasiveness
- Presenting
- Planning
Key Performance Areas
- Liaise with managers to determine training needs and schedule training sessions.
- Design effective unit-standard aligned learning material in line with SETA and FSCA requirements that are appropriate for face-to-face and virtual delivery.
- Select and book virtual and on-site training venues.
- Conduct individual and group workshops and compliance, product knowledge and systems training sessions.
- Monitor compliance with relevant legislation in ooba’s business processes.
- Train and facilitate induction, soft skills and sales-related development programmes.
- Prepare learning material such as module summaries, videos, etc.
- Support and mentor new employees.
- Keep attendance and other records.
- Conduct evaluations to identify areas of improvement.
- Monitor employee performance and response to training.
- Coach learnerships and internships where required.
