O2C Order & Customer Contact Management Team Lead (English & Spanish)

📍 Budapest, Hungary | 🏢 Hybrid |

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As an O2C Order & Customer Contact Management Team Lead (English & Spanish) you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

About the role

At Opella, we believe in empowering healthier lives through smart, efficient, and customer-focused operations.

As an O2C Order & Customer Contact Management Team Lead, you will lead a dynamic team delivering critical Order-to-Cash services across Europe & MEA. You will ensure seamless order management, strong commercial governance, and best-in-class customer experience while driving performance, accuracy, and continuous improvement.

This is a great opportunity to combine people leadership, operational excellence, and transformation in a fast-paced, international environment.

Your key responsibilities

• Lead and develop a high-performing team, managing end-to-end employee lifecycle including hiring, coaching, and performance management
• Oversee order management processes, ensuring accurate and efficient order entry, validation, and fulfilment in SAP S/4HANA
• Drive customer contact and claims resolution excellence, ensuring timely handling and strong customer communication
• Manage and govern commercial conditions, including pricing, contracts, and compliance with internal policies
• Monitor operational performance and KPIs, driving service quality, compliance, and continuous improvement
• Collaborate with cross-functional stakeholders (Sales, Logistics, IT, Finance) to resolve issues and improve processes
• Lead continuous improvement and automation initiatives, supporting digital transformation and process optimisation

About you – Key requirements

• Fluent English and Spanish (written and spoken); Portuguese is a plus
• Proven experience in Order-to-Cash, customer service, or order management (2–4+ years)
• Strong people leadership or team management experience
• Solid understanding of end-to-end O2C processes and controls
• Hands-on experience with SAP (S/4HANA preferred) and Salesforce Service Cloud
• Strong analytical mindset with problem-solving and business acumen
• Excellent communication skills with a customer-first, collaborative approach

Why join Opella?

• Be part of a purpose-driven organisation focused on everyday health
• Work in a diverse, inclusive, and collaborative environment
• Lead impactful operations across multiple international markets
• Benefit from hybrid working and strong development opportunities

Diversity & Inclusion

At Opella, we celebrate diversity and are committed to creating an inclusive environment for all. We encourage applications from all backgrounds, experiences, and perspectives—because we believe stronger teams deliver better outcomes.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

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