At Omise, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another.
Omise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide.
We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition.
As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses.
Role Overview As a Customer Support Specialist, you will provide direct customer and merchant support across voice and non-voice channels, including telephone, email, and Facebook Messenger. You will focus on resolving inquiries efficiently, assisting businesses with payment acceptance services, and ensuring a seamless, high-quality support experience.
Why We Need You
At our core, we are dedicated to simplifying the digital payment experience and removing financial complexities for our merchants and their users. Providing outstanding service across every touchpoint is essential to making digital finance seamless and reliable.
We need you to serve as a key pillar of our support operations. In this role, you will interact directly with our users across phone, email, and Facebook Messenger to resolve inquiries, troubleshoot technical issues, and guide merchants through their payment acceptance journey. By handling inquiries efficiently, maintaining high SLA standards, and collaborating with our operations and technical teams, you will ensure our customers achieve their business goals while building trust in our platform
What You Will Be Doing
You
What we believe
About Omise
Life at Omise
If achieving the goal is captivating and you would like to see how you can pursue your goal as a part of the company's goal, then Omise could be the place for your next step.
At Omise, we empower people to embrace project-ownership and take initiative. Our fellow Omisians are encouraged to discuss and share their ideas, and are equipped with a thinking process and given the freedom to explore all areas of their work, in order to achieve the expected results.
We love to see Omisians naturally act as the owner of the outcome and confidently provide solutions to each question with the strong collaboration of teamwork.
People at Omise are from different backgrounds but all work to help create an inclusive environment. As a company, we embrace diversity and work effectively together through open discussions, learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and always look for opportunities to learn, develop your skills, and achieve a step forward each day. If this is the work environment you are looking for, then get in touch with us!
Job details are sourced from the employer's original posting.
Open job postingAbout the company
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