Customer Service Assistant - Wella

• Supporting the processing of domestic and export orders, including the handling of manual orders.
• Daily communication with sales representatives and customers.
• Managing mass invoicing processes for designated customers and printing invoices.
• Preparing customer invoices and sending them electronically to customers.
• Archiving documents and performing other administrative tasks.
• Maintaining customer- and channel-specific assortment lists and handling CMIR transactions.
• Managing customer complaints and claims via phone and e-mail.
• Maintaining customer price lists and creating and verifying new customer master data.
• Actively participating in inventory counting processes.
• Investigating and resolving discrepancies and issues related to customer invoices.
• Identifying and correcting errors arising during document transmission processes in ERP and tracking systems.
• Taking customer orders and maintaining contact with customers during sales representatives’ leave periods.
• Maintaining continuous communication with the warehouse and reviewing orders.
• Being familiar with promotions and continuously communicating them to business partners.

Requirements

• Secondary education degree
• At least 1–3 years of experience in customer service, customer support, order management, or administrative roles
• Confident user-level knowledge of MS Office applications, especially Excel
• Fluend English language skills, both written and spoken
• Fluent Slovak language skills, both written and spoken
• Excellent communication and relationship-building skills with both internal and external stakeholders
• Customer-centric mindset and strong service-oriented attitude
• Accurate, detail-oriented, and independent way of working
• Strong problem-solving, organizational, and administrative skills
• Ability to manage multiple tasks simultaneously and meet deadlines
• Team-player attitude and strong collaboration skills across different departments
• Flexibility and openness to changing business need

Advantages

• Experience gained at a professional beauty brand
• Experience in an FMCG or SSC environment
• Knowledge of Order-to-Cash (O2C), Customer Service, or Sales Support processes
• Experience with invoicing, pricing, or customer master data management (MDM) processes

• A dynamically growing international company representing premium brands
• Continuous learning opportunities and participation in trainings
• Diverse career opportunities
• Multinational environment with flexible and fast decision-making
• Supportive team and management
• Home office opportunity
• Wide range of benefits (cafeteria, study support, language learning support, unlimited mobile data, significant discounts on premium products distributed by us)
• Healthcare services
• Performance-based bonus system
• Mobile phone
• Regular team-building programs and professional community events