Registration Specialist II Float

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, team work, and inspiring others? If so, join the specialists in the medicine of motion today! The Registration Specialist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information and obtains appropriate referrals or authorization for patient visits.

This position works closely with the Business Office and Front Desk Team Lead to ensure that customer service is first priority at check-in and that all daily tasks are completed in a timely and accurate manner. They must maintain current and up-to-date reference materials on insurance plans as provided.

Essential Duties

• and Responsibilities Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations.
• Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
• Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times.
• Monitors the lobby to ensure that patients are being accommodated.
• Keeps patients apprised of estimated waiting times.
• Offers assistance if patients or visitors encounter difficulties.
• Maintains up-to-date reference materials on insurance plans as provided by the manager.
• Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.