First Impression

Summary/Objective
The First Impression performs routine clerical, secretarial and administrative work in answering telephones, greeting patients, providing customer assistance, data processing, and record-keeping. Provide the appropriate paperwork for patients to complete and collect co-pays as per company policy. Schedules and reschedules patients’ appointments per established protocols by provider.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets patients and provides necessary paperwork for completion
• Directs, escorts and assists guests as required, emphasizing strong, positive communication skills
• Notifies appropriate staff that patient is present after patient has completed paperwork
• Collects appropriate co-payments and/or account balances at the time of service
• Able to communicate to patient in a discreet and confidential manner in person or over the phone
• Responsible for incoming cash, checks, and credit card receipts
• Accurately enter insurance information, patient demographics, and privacy information
• Print daily schedules for providers
• Verify insurance
• Confidentially maintains patient medical files
• Assist patients with Check-In and Check-Out
• Accurately schedule new and follow-up appointments
• Send daily faxes to Athena
• Accurately post charges/payments adding attachments and posting claims
• Check charts for upcoming appointments
• Obtain current insurance and address
• Performs other office/clerical duties as needed
• Maintain compliance with all company policies and procedures
• Calls daily no shows
• Conduct courtesy calls to patients
• Collects all required payments from patient at the time of visit
• Other duties as assigned.

Competencies

1. Excellent customer service
2. Orthopedic/general medical terminology
3. Ethical conduct
4. Attention to detail
5. Computer proficiency
6. Professional demeanor
7. Excellent verbal and written communication skills

Work Environment
This job operates in a professional clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
While performing the duties of this job, the physical activity is intended to describe the general nature and level of work being performed by individuals assigned to this position. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Thursday, 8:00 a.m. to 5 p.m., Fridays from 8:00 a.m. to 2:00 p.m.

Travel
Travel between OrthoSC locations may be required.

Education and Experience

1. High School Diploma or equivalent
2. 1-year customer service experience
3. 1-year experience in a healthcare setting

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.