Overview
Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.
MINIMUM QUALIFICATIONS/REQUIREMENTS:
- Must be 18 years or older.
- One year experience in customer service and cash handling.
- Required to obtain an ABLE liquor license.
- Hotel experience preferred.
- Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
- Required to maintain a valid Driver’s License.
- Required to provide documents to show the applicant is eligible to work in the United States.
- Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
- Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities
JOB DUTIES:
- Registers guests, collects payment, and registers data regarding payment for expenditures.
- Provides quotes for guests and upsell rooms whenever possible.
- Ensures all charges are applied to the correct guest account.
- Resolves all guest disputes.
- Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
- Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
- Provides administrative and program support to management and staff.
- Greets all guests and ensures an exceptional customer service experience.
- Presents self in a professional manner, and meet company grooming standards.
- Arranges medical aid for guests as needed.
- Contributes to a team effort and accomplishes related results as required.
- Other duties as assigned.
Qualifications
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
- Knowledge of principles and practices regarding customer service in the Hotel industry.
- Knowledge of computer utilization in daily operations.
- Knowledge of location, surrounding area, and places of interest.
- Skill in using hotel software, LMS/Infogenesis experience preferred.
- Skill in providing excellent customer service.
- Ability to maintain friendly, professional, and outgoing demeanor.
- Ability to communicate clearly and effectively.
- Ability to apply basic mathematical skills.
- Ability to type and enter data.
- Ability to solve practical problems and deal with guest situations.
- Ability to understand and interpret a variety of instructions.
- Ability to exhibit strong organizational skills and time management skills.
PHYSICAL DEMANDS:
- Required to stand and walk for prolonged period of time.
- Ability to sit, stoop, kneel, or crouch while performing duties.
- Use of hands to finger, handle or feel; use of hands and arms to reach.
- Occasional requirement to lift or move upward of 25 pounds.
WORK ENVIRONMENT
- Work is generally performed in an office and Hotel setting.
- Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.
