Department: Delivery – Solution Excellence
Employment Type: Permanent
Location: Munich or Madrid
Workplace type: Hybrid (3 days per week in office)
A carbon onboarding succeeds or fails on decisions taken in the first three weeks: system boundaries, which Scope 3 categories are in, where primary data is worth collecting and where a factor will do. This role takes our large and complex Carbon customers live with those decisions made well.
You lead customers rather than serve them: you decide the sequence, push back on scope that does not serve the go-live, and leave the team better than you found it.
- Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts.
- Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming, trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver.
- Make the next project cheaper. Build onboarding packages, checklists and self-service content (an eLearning instead of a session) for the standard use cases in your area, and use the Solution Expert's enablement material consistently.
- Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give the feedback that feeds the skill matrix.
- Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps. You are not a stand-in Solution Expert.
- Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented.
Roughly how the role splits: 70 % your own customer onboardings · 15 % coaching and review · 10 % standardisation · 5 % collaboration with the Solution Expert.
- Several years of project experience in SaaS implementation or consulting in carbon accounting or sustainability reporting — with full responsibility for the customer, not just a workstream.
- Practical GHG accounting knowledge: GHG Protocol, Scope 1–3, emission factor selection, and the difference between a defensible footprint and a fast one.
- Familiarity with the reporting context — CSRD / ESRS E1, and ideally CBAM or product carbon footprints.
- Solid understanding of data models, interfaces and configuration — no coding required. Experience integrating ERP, energy or logistics data is a strong plus.
- The instinct to standardise. You notice when you are doing the same thing for the third time and turn it into a package.
- Budget and scope discipline: you state the limits of the engagement clearly to the customer rather than absorbing scope creep.
- Languages: fluent English. German or Spanish is a plus
- Some travel — below 10 %; onboardings run largely remote.
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Munich, Madrid and beyond
