B2B E-Commerce Operations Specialist - Maternity Cover (Remote)

B2B E-Commerce Operations Specialist – Maternity Cover (Remote)

Job Summary:

The B2B E-Commerce Operations Specialist (Maternity Cover) will support daily operations, maintenance, and optimization of our global B2B e-commerce platforms, with a strong focus on Salesforce. This remote role ensures smooth order flows, accurate product data, and an excellent digital customer experience. The ideal candidate is detail-oriented, proactive, and highly skilled in Salesforce administration and troubleshooting.

Key Responsibilities:

• Salesforce Platform Operations: Monitor and maintain Salesforce B2BCommerce, ensuring stable performance, accurate data, and timely resolution of technical and operational issues.
• Order & Customer Support: Oversee Salesforce order flows, troubleshoot platform-related issues, and support internal teams and customers as needed.
• Content & Product Management: Update product information, pricing, user accounts, and digital assets within Salesforce to maintain data accuracy.
• Process Improvement: Identify operational gaps and drive enhancements to improve efficiency, data quality, and digital customer experience.
• Cross-Functional Coordination: Collaborate remotely with sales, IT, customer service, logistics, and external partners to ensure seamless end-to-end operations.
• Customer Portal Implementation: Serve as the key operational lead for the rollout of our new Customer Portal project launching in February.

Additional Information:

• Remote role with global collaboration.
• This position has real potential for full-time employment after the maternity cover ends.

Why join Oterra?

A unique opportunity to be part of the exciting journey to make the best natural color company in the world. We offer incredible possibilities for functional growth and learning in an international environment with competent and ambitious colleagues. We have a flexible and modern way of working in a culture where we value differences, authenticity, and each other.

Furthermore, we provide:
•    Dynamic and collaborative working environment in a truly diverse global organisation where you can make impact every day
•    Attractive compensation package incl. Health Insurance, Pension, Life Insurance, MyBenefit Cafeteria, Lunch Cards

Further information and application:

Please note that we will be working with a continuous selection process, which means that we may close the application process earlier than stated if we find the right candidates. So, don’t delay, please send us your application today.
Start: As soon as possible, with regards of notice period.

Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 2–4 years of hands-on experience with Salesforce, preferably Salesforce B2BCommerce.
• Strong skills in Salesforce data management, troubleshooting, user support, and basic configuration.
• Experience in e-commerce operations and digital workflows.
• Nice to have: SAP ERP order flow knowledge.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong communication skills and ability to work independently in a fast-paced, remote environment.