Customer Service & Personal Security Agent (Bi-lingual Hebrew & English) – Hybrid

About the Role

Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations.

This position requires a deep understanding of the platform and the variety of services that will be provided to you during a unique two-week paid training period.

The job is a 24/7 shift-based (including nights and weekends) and is suitable for full-time/part-time employment.

Responsibilities:

• Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
• Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
• Respond to various security situations and coordinate appropriate responses.
• Provide a meaningful user experience and ensure the safety of the company’s clients by listening to their needs in any situation they are in.
• Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
• Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies.

Requirements:

• Fluent in Hebrew and English (written and spoken)
• Representative and above all, a passion to help others
• Experience in customer service, security, or another role requiring interaction with customers
• Effective communication, including the ability to listen and communicate clearly. High computer skills
• High energy, high attention to details, process oriented, and professional.
• The ability to pick up on auditory cues with varying rates of volume intensity.
• The ability to remain seated for extended periods of time.
• The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.
• Work in a shift-based environment, including nights and weekends

Nice to have:

• Experience with creative media and/or video editing capabilities
• Outbound sales experience
• Bachelor's degree from an accredited college or university.
• Fluent in a third language (preferably French or Spanish).

The role is initially office-based in Tel Aviv, with a possible hybrid option later on. If and When working remotely, you will need the following:

1. High-speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared)
2. A quiet, well-lit, professional workspace with a neutral background (gray or white)
3. Desk space for a monitor and laptop
4. Bond will provide IT equipment after onboarding

Total Rewards

As a high-tech security start up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects and find opportunities to lead in your day-to-day experience.

We've been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow.

At Bond, You'll Enjoy:

• Complete meritocracy: we reward people based on their contribution to the mission and adherence to the Bond culture not on other factors.
• Compensation above industry level.
• Stock option grants at a high growth startup.
• Study fund (Keren Hishtalmut).
• Cibus lunch card to enjoy daily meals.
• Complimentary security services for you and your loved ones ($450 value per person).
• Growth and development opportunities to advance your career – as we grow as a startup, we strive to promote from within.

Bond is an employer that values ​​diversity and inclusion. We do not discriminate against candidates based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, health condition, or any other characteristic protected by law. We are committed to a fair and ethical selection process.

Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.

Ready to join Bond? Submit your resume in English and tell us why you're a great fit for this role.

About Bond:

Bond is revolutionizing personal security and peace-of-mind for all.

Bond established a new paradigm and is defining a new standard of Preventative Personal Security. The Bond platform allows Bond members (end-users) to request that Bond look after them in situations where they feel uncomfortable, but it is too early to dial 122 . The Bond platform combines cutting-edge technologies & AI, with Bond 24/7 Personal Security Agents who respond in seconds via the Bond app. Unlike simple panic buttons that offer a reactive solution in emergencies, Bond is preventative in pre-emergency situations.

Bond offers members a sense that they are never alone. By activating Bond Preventative Services, Bond looks after the members in a variety of situations and can detect anomalies and threats, intervene, calm, guide, deescalate, deter unwanted companies and orchestrate help from first responders. All along, Bond guarantees the privacy of the members. You can view the Problem and Unique Bond Solution here:

Bond advisors include the foremost security experts globally, including former heads of US Secret Service, FBI, heads of metropolitan police globally, military special ops and other experts.

Bond customers include some of the largest corporations in the world, cities and universities, who pay for the Bond services and make them available to their people.

Bond is operational in 28 countries and growing.

If you want to learn more, visit our website www.ourbond.com .