Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Ice Rink Operator will operate Mullins Center's Zamboni ice resurfacing machines and assist with cleaning duties, skate sharpening, assisting with Public Skating sessions, and UMass Hockey Games.

This role will pay an hourly rate of $17.00 - $18.00 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 27, 2026.

This position is based at our Mullins Center and Mullins Center Community Ice Rink. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts.

The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Adjacently located is the Mullins Community Ice Rink, which is open year round and offers public skating, ice hockey, figure skating, and private party events.

• Operate Zamboni Ice Resurfacer and other ice maintenance equipment in a skilled and safe manner.
• Responsible for maintaining a quality Ice Sheet during events in a punctual manner.
• Responsible for opening and closing the Rink on time and according to schedule.
• Perform cleaning duties around the Community Ice Rink. Keeping the lobbies and locker rooms clean and sanitary, restocking paper supplies, and removing trash.
• Deal knowledgeably, pleasantly, and professionally with the general public in person.
• Develop thorough knowledge and understanding of the Ice Rink including schedule, prices, procedures, and programs offered.
• Support all safety rules and be aware of patrons at all times to maintain a safe experience.
• Provide coverage as an Attendant for the skate rental room, skate guard for public skates, and receptionist for point of sale and customer service as needed.
• Work without supervision and handle time-sensitive, stressful situations in a calm manner.
• Assist with UMass hockey game day ice operations as a member of the ice crew.

• High School Diploma/GED.
• Previous experience operating ice resurfacers is ideal, but experience is not required.
• Must be able to work flexible shifts/schedules. Weekend availability is required.
• Must be punctual and organized.
• Ability to follow procedures.
• Skating experience is a plus. 
• Experience with point-of-sale cash handling is a plus, but not required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.