Graduate – Customer Success Associate (Business Development)

Oxford Economics is a leading global economic research and consultancy firm with offices in 24 locations worldwide. Our best-in-class economic models and analytical tools provide an unparalleled ability to forecast external market trends and assess their economic, social and business impact. Our Graduate Program is designed to help you launch your commercial career through hands-on, client-facing experience from day one.

Working alongside experienced Business Development professionals, you'll receive structured training, mentoring and ongoing support while developing the technical, commercial and relationship management skills needed to build a successful career in client management. You'll have the opportunity to work with leading Australian and global organisations across the Asia Pacific region, contributing to meaningful client outcomes from your first week.

As Oxford Economics continues to grow, you'll benefit from clear career development pathways, ongoing learning opportunities, and the chance to build a long-term career within the Oxford Economics Group. This is an exciting opportunity to join Oxford Economics' Business Development team as a Graduate Customer Success Associate , supporting clients across the Asset Management and Real Estate sectors throughout the Asia Pacific region.

Working alongside experienced Business Development professionals, you'll receive structured training and mentoring while developing the skills to deliver an outstanding client experience. You'll support client onboarding, product adoption, customer engagement and renewal activities. As you build confidence in the role, you'll develop strong client relationships, support renewal activities, respond to client enquiries, and identify opportunities for clients to expand their use of Oxford Economics' products and services.

Working closely with the Business Development team, you'll gain valuable exposure to Customer Success, commercial growth and account management. This role provides an excellent foundation for a long-term career in Customer Success, Account Management or Business Development while contributing to Oxford Economics' continued growth across the Asia Pacific region.

Role Overview

This is an exciting opportunity to join Oxford Economics' Business Development team as a Graduate Customer Success Associate , supporting clients across the Asset Management and Real Estate sectors throughout the Asia Pacific region. Working alongside experienced Business Development professionals, you'll receive structured training and mentoring while developing the skills to deliver an outstanding client experience.

You'll support client onboarding, product adoption, customer engagement and renewal activities. As you build confidence in the role, you'll develop strong client relationships, support renewal activities, respond to client enquiries, and identify opportunities for clients to expand their use of Oxford Economics' products and services. Working closely with the Business Development team, you'll gain valuable exposure to Customer Success, commercial growth and account management.

This role provides an excellent foundation for a long-term career in Customer Success, Account Management or Business Development while contributing to Oxford Economics' continued growth across the Asia Pacific region. Client Success & Renewals Support the management of annual subscription renewals across the APAC client portfolio. Monitor client engagement and usage data to help identify opportunities to improve client retention and product adoption.

Build and develop strong day-to-day relationships with clients across the Asset Management and Real Estate sectors. Respond to client enquiries in a timely manner, working closely with experienced team members to resolve issues and deliver an excellent customer experience.  Client Onboarding & Adoption Support the onboarding of new clients, helping to deliver a smooth and positive introduction to Oxford Economics' products and services.

Assist with product demonstrations and training sessions to support product adoption and help clients maximise value from their subscriptions. Work collaboratively with internal teams, including IT, Marketing, Economists, Finance, to deliver a consistently high standard of client service. Commercial Growth & Client Development Identify opportunities for clients to expand their use of Oxford Economics' products and services, and share these opportunities with the Business Development team.

Develop an understanding of client needs by monitoring usage patterns, business priorities and feedback, helping the Business Development team identify future growth opportunities. Support the planning and delivery of client engagement initiatives, including events, webinars and marketing campaigns. Reporting & Collaboration Assist in preparing and maintaining renewal and client performance reports for internal review.

Capture and communicate client feedback, product suggestions and development requests to support continuous improvement. Collaborate with colleagues across the business to share client insights and contribute to product and service enhancements. Liaise with the Marketing team to support client communications and event planning.

What We Offer

• Hands-on, client-facing commercial experience from day one.
• A structured Graduate Program with comprehensive onboarding and training.
• One-to-one mentoring and buddy support to help you succeed in your role.  On-the-job learning alongside experienced Business Development professionals.  Opportunity to work with leading organisations across the Asia Pacific region.  Exposure to Account Management and Business Development, helping you build a strong commercial foundation.  Tailored career development framework with clear progression pathways across Business Development and the wider Oxford Economics Group.  Competitive salary package, and regular salary reviews.  A modern, collaborative and inclusive working environment that supports continuous learning and professional development.
• Essential A recent or soon-to-be-completed degree in Economics, Business, Marketing, Commerce or a related discipline.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with clients and colleagues.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines.
• A proactive attitude, strong initiative, and a willingness to learn and take on new challenges.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• A genuine interest in building client relationships and developing a career in Customer Success and Business Development.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook).
• Fluent English, both written and spoken.
• A collaborative team player who enjoys working across different teams and functions.
• Full working rights in Australia.
• Desirable Previous customer service or client-facing experience gained through an internship, part-time employment, retail, hospitality, volunteering or university leadership activities.
• Exposure to Salesforce or another CRM platform.
• Interest in AI tools or digital technologies that enhance customer experience.

How To Apply

Apply now via the Apply Now button and complete the online application form. For further information, please contact Shaima Salamat, HR Generalist, at [email protected]. Application deadline: 31 July 2026 Please include: Resume Academic Transcript Cover Letter detailing how your qualifications, skills and experience align with the role, including confirmation of your right to work in Australia. Applications are reviewed on a rolling basis, so early submission is strongly encouraged.

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.