Location Requirement: This is primarily a field-based position (75% of time) requiring the selected candidate to reside within the Tennessee market (ideally Nashville, TN) and regularly support the TN market and additionally KY and AL.
P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. The Area Director (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.
Key Responsibilities:
Operational Excellence
Lead restaurants in delivering personalized, guest-centric experiences tailored to the local market.
Guide teams in achieving KPIs, EBITDA targets, and cost-control goals.
Ensure compliance with brand standards, health codes, and safety protocols through regular site visits.
Sales and Revenue Growth
Partner with Operating Partners to launch innovative sales strategies and drive revenue.
Analyze market trends to adjust tactics and stay ahead of the curve.
Champion upselling, marketing initiatives, and service strategies to grow top-line sales.
Leadership & Strategic Oversight
Set strategic direction for the market that aligns with company goals.
Monitor restaurant performance and identify opportunities for continuous improvement.
Mentor Operating Partners and support their development into senior leadership roles.
Lead recruitment and onboarding of new management trainees to ensure long-term success.
Promote a strong, unified culture of excellence, integrity, and innovation across locations.
Team Development & Support
Support recruiting, training, and team building across all restaurants in the market.
Provide consistent coaching and feedback to elevate team performance.
Assist with conflict resolution and employee relations to maintain a positive work environment.
Required Qualifications:
Requires extensive experience in multi-restaurant leadership in a full-service restaurant company in a polished/upscale casual dining restaurant company.
Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
Proven track record in driving sales growth and achieving KPIs.
Strong financial acumen and proficiency in POS and corporate software systems.
Excellent interpersonal communication, critical thinking, and emotional intelligence.
Prior experience in opening restaurants is strongly preferred.
Working Conditions:
Work is performed primarily in a restaurant environment, occasionally in an office and remote (home)
Ability to perform the essential functions of the role, including prolonged standing, walking, and other physical tasks, with or without reasonable accommodation.
Must be able to travel extensively - up to 75% of the time
Benefits We Offer:
Why work for us?
Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.
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