At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world.
We are seeking an experienced Facilities Coordinator to join our Accounting team at our Global Support Center in Scottsdale, Arizona.
What You’ll Do:
- Monitor ServiceChannel work orders, proposals, invoices, and other activity; identify exceptions and take corrective action.
- Review and process NTE adjustments, IVR exceptions, work-order status corrections, and related workflow issues.
- Create, update, and close work orders and ensure system information is accurate and complete.
- Monitor aging work orders and proposals and follow up with restaurants, vendors, and management as needed.
- Maintain ServiceChannel user access, permissions, restaurant information, vendor information, and other system data.
- Provide first-level ServiceChannel support to restaurant operators, vendors, Facilities, Accounting, IT, and other users.
- Partner with Accounts Payable and vendors to research invoice discrepancies, resolve billing exceptions, and support timely invoice processing.
- Work with Facilities, Accounting, Operations, and IT to improve ServiceChannel workflows, system functionality, and data accuracy.
- Prepare recurring and ad hoc reporting related to work orders, aging, NTE activity, proposals, invoices, vendors, and restaurant activity.
- Provide ServiceChannel training and guidance to restaurant operators, vendors, and new team members.
- Support Facilities projects, including restaurant openings, remodels, and other initiatives.
- Perform other duties and projects as assigned.
What You’ll Bring:
- Associate or bachelor’s degree in business, accounting, facilities management, or a related field preferred; equivalent experience may be considered.
- Two or more years of relevant experience in facilities coordination, system administration, accounts payable, restaurant operations, or a related function preferred.
- Experience with ServiceChannel or another facilities/work-order management system preferred.
- Basic understanding of facilities, accounts payable, and invoice processing.
- Proficiency in Microsoft Excel, Outlook, Word, and similar business applications.
- Strong attention to detail, organization, problem-solving, and time-management skills.
- Ability to manage multiple priorities in a high-volume environment.
- Strong written and verbal communication skills.
- Ability to work independently and collaborate effectively with restaurant operators, vendors, and corporate teams.
Location:
This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.
Bring Your PRIDE:
Our values guide how we work and lead:
Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
Respect — We treat our Team Members and guests as we want to be treated.
Innovation — We remain curious, aspirational, and forward-thinking.
Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
Excellence — We strive for perfection and aim higher in everything we do.
Benefits We Offer:
- Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
- Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
- Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
- Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
- Professional Development: Tuition reimbursement for job related programs.
- Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
- Exclusive Discounts: Access exclusive employee discounts.
- Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
Why work for us?
Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.
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