Under the direction of the University Director of Graduate Admission and the general supervision of the Associate Directors of International and Graduate Admission, the Global Pathways Admission Counselor assists in the recruitment and admission of international undergraduate and graduate students from around the world. The Global Pathways Admission Counselor is an advanced entry, non-supervisory role that is involved in every aspect of the admission process. Located within the Admission team at Pace University, this position will serve as a key liaison between Kaplan International (KI) and Pace University.
Position Duties
- Coordinate, process, review, track, and report all applications submitted by the US-based Kaplan International team and other recruitment agencies/partners.
- Maintain all applications and documentation in Slate CRM.
- Review and evaluate international academic credentials.
- Update student records in Slate, including admission decisions, deposits, withdrawals, transfer credit evaluations, etc.
- Serve as a Designated School Official (DSO), with primary responsibility to issue the Form I-20 for first year, transfer and graduate international students.
- Provide pre-arrival information to Kaplan International students who are eligible for Global Pathways and direct entry.
- Prepare reports as requested by Pace and KI leadership.
- Participate in meetings as determined by Pace and KI.
- Respond to all communications and queries in a timely manner.
- Maintain communication with prospective students, parents, and counselors regarding admission policies and student admission status.
- Support with call campaigns to KI students at key stages of the admissions process.
- Conduct interviews of candidates when deemed necessary and provide feedback and recommendations to admission leadership.
- Review applications to assure consistent fulfillment of the prescribed service level agreement for both Global Pathway bound students and students who are recruited by Kaplan International/recruitment agencies and eligible for direct entry.
- Remain informed of and communicate university wide changes that may affect KI students.
- Communicate with both the US-based Kaplan International team and other recruitment staff members who work for Kaplan International around the world.
- Establish and maintain effective working relationships with university staff, US-based Kaplan International staff and Kaplan International recruitment staff worldwide.
- Assist the Undergraduate and Graduate staff with virtual and in-person student meeting requests for all international student applicants.
- Assist with the planning and coordination of all Familiarization trips on campus. Booking space, organize the program, planning itinerary/schedule, and all logistics on campus.
- Serve as backup to review both initial and second reads for international, Undergraduate and Graduate files as needed.
- Coordinates with Undergraduate and Graduate team to remain updated on all application review updates.
- Participate in the planning and presentation of student sessions to assist with recruitment, conversion and retention throughout the recruitment cycle.
- Serve as primary counselor and coordinator for all Kaplan based accelerated admission events and informational interviews as requested.
- Support agent visits to campus and provides admissions-related guidance when the onshore Kaplan lead is unavailable.
- Performs other such duties as may be assigned from time to time.
Position Qualifications
- Bachelor’s degree required. Master’s preferred.
- Excellent interpersonal, communication and customer service skills.
- Ability to manage detail-oriented processes.
- Comfortable reporting to multiple supervisors.
- Target driven and results focused.
- Experience using database systems (Banner/Slate) and AI, strong MS package skills. Familiarity with the Slate CRM a plus.
- Ability to work in a fast-paced, culturally diverse environment.
- Strong problem-solving and creative thinking skills.
- Demonstrated competency in a second language (preferred).
Work Hours
Monday through Friday, 9:00 a.m.–5:00 p.m. Flexibility and additional hours as needed including some evenings and weekends. Occasional recruitment travel and travel to Westchester campus.
