Pace Connect Student Assistant

The Research Associate will make calls and conduct research as assigned by the Pace Connect research and call center. Some Research Associates will also serve as managers of this student-run business. Most of the work will involve calling other students, alumni, or business people to conduct satisfaction surveys, polls, market research, or other research requested by a client. Work also entails using Skype, Salesforce, and Qualtrics. Good communication skills are crucial. Training will be provided by student managers and clients. Management duties including accounting, client relations, data management, shift management, HR, preparation of research results report, and other managerial responsibilities will be handled by Research Associates who are promoted to management positions.

• Good phone and data skills
• Office experience a plus
• Ability to work independently
• Strong customer service and organizational skills
• Proficiency in Microsoft Word, PowerPoint, and Excel
• Ability to handle confidential information in a discreet manner
• Strong written and verbal communication skills
• Strong customer service and organizational skills