Summary: We are seeking a Pawnbroker who excels at building trust with guests, accurately evaluating merchandise, and responsibly acquiring products through pawn loans, purchases, and trade-ins. This role focuses on product acquisition and valuation, with an emphasis on jewelry, while also evaluating consumer electronics, tools, and other collateral items. The ideal candidate is confident, detail-oriented, and skilled at explaining value, loan terms, and buying options clearly and professionally.
Essential Duties and Responsibilities:
- Greet guests professionally and establish rapport to create a welcoming and trustworthy experience.
- Evaluate jewelry, consumer electronics, tools, and other merchandise to determine authenticity, condition, and resale value.
- Accurately explain pawn loans, purchases, and trade-in options, including loan terms, interest, and redemption policies.
- Conduct thorough testing of jewelry using approved tools and methods to ensure accuracy and maximize profitability.
- Test consumer electronics and tools to verify functionality and condition prior to acquisition.
- Negotiate purchase and loan offers in accordance with company guidelines while maintaining excellent guest service.
- Properly document all transactions using the point-of-sale system, ensuring accuracy and compliance.
- Clean, tag, and prepare acquired merchandise to meet company quality and merchandising standards.
- Assist with merchandising product on the sales floor as needed to support store operations.
- Promote Karat Rewards, Trade-In and Jewelry Trade-Up programs to drive repeat business and guest satisfaction.
- Assist the Web Sales Specialist with packaging, shipping, and preparing products to be photographed and listed online.
- Maintain a clean, organized, and secure work environment, including intake and evaluation areas.
- Attend required training sessions and store meetings to stay current on valuation standards, compliance, and best practices.
- Enforce safety, health, security, OSHA compliance, and loss prevention policies.
- Perform other duties as assigned by management.
$19.00 - $22.00 an hour
