THE COMPANY
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combines to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
JOB DESCRIPTION:
- Verify new account sign-ups for linkages to known negative accounts.
- Verify accounts where sudden changes in gaming and transaction activity is noticed.
- Request and validate proof of financial instruments, proof of ID and proof of address from customers where necessary.
- Work with the payment gateway to resolve cases of misuse of financial instruments.
- Coordinate with Payments team to resolve charge backs and help in representments.
- Resolve customer cases escalated by the Sales, Support and Security teams.
- Maintain the quality of interactions with customers.
- Attend training, coaching, feedback sessions and meetings as required by the team deliverables.
- Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution.
- Perform ad hoc tasks as required by the business to support new product launches and/or promotions.
- Perform all actions with a focus on audit and compliance policies and procedures and document the same.
- Support customer transactions where necessary for deposits and withdrawals through email, chat, and phones.
- Work with the payment gateway and other financial institutions to reconcile cashier transactions.
- Download chargeback transactions and co-ordinate with Security team for representments.
- Contact customers when payments have to be processed differently than requested.
- Resolve customer cases escalated by the Sales, Support and Security teams.
- Maintain the quality of interactions with customers.
- Attend training, coaching, feedback sessions and meetings as required by the team deliverables.
- Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution.
- Perform ad hoc tasks as required by the business to support new product launches and/or promotions.
QUALIFICATIONS:
- Bachelor’s degree and/or equivalent experience.
- Must understand the current security threats model and demonstrate a strong willingness to stay at the forefront of security developments.
- Knowledge of risk assessment methodologies, policies, and standards.
- Working knowledge of common security impacted regulations and/or standards such as ISO/IEC 27001/2, NIST, Sarbanes-Oxley.
- Experience with audit processes and disciplines including third party risk management.
- Experience with development and administration of risk assessments, reviews, corrective action planning.
- Extensive experience writing security policies and procedures.
Compensation - $25/hr USD
Boyd Benefits 2025
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
