Parts Manager

PARTS MANAGER

Reports To: Branch Manager

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

Summary

The Parts Manager is responsible for the day-to-day operations of the Part’s Department in compliance with established policies and procedures. Plans develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer.

Key Responsibilities

• Establish and maintain practices designed to lead, manage, train, develop, motivate, and recognize employees.
• Ability to conduct meaningful annual employee performance reviews and develop specific, measurable, actionable, realistic, and tangible objectives/goals for all parts department personnel.
• Contribute to the evaluation and development of strategies and performance with all teams.
• Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations.
• Plan, develop and implement sales activities for employees.
• Assesses present and future needs, trends, problems, and profit opportunities of the Parts Department.
• Responsible for all applicable credit functions within the Parts Department. Extend credit consistent with the dealership policy.
• Coordinate with other departmental managers to understand all necessary aspects and needs of the operational development, and to ensure they are fully informed of objectives, purposes, and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor the quality of work and take corrective action where standards are not met.
• Ensure activities meet organizational requirements of ethical behavior, health, safety, legal, and environmental policies and regulations.
• Successful performance in the job duties and responsibilities document.