PARTS SALES SPECIALIST
About Palmer Trucks
Work with a strong organization summarized below:
Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of 700 individuals. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. We remain committed to building authentic, valuable connections by meeting the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude to do business, and these core values keep customers returning year after year and have kept us – On the Road Since 1965.
Summary
The Parts Sales Specialist primarily assists customers in finding the right parts for their truck, both in person and by phone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or the vehicle's overall needs. Assist in stocking and organizing the showroom floor as necessary.
Key Responsibilities
- Maintain customer goodwill by greeting and acknowledging all customers you come into contact with, and offer to assist.
- Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
- Suggest additional products and/or services to repair the problem and meet the customer’s needs.
- When working the parts counter, follow the dealership's prescribed cash, credit, and check processing procedures.
- Process core warranties.
- Follow up on shortages and expedite by reporting to the Parts Manager.
- Be knowledgeable in product merchandising.
- Attend training as prescribed by management to maintain proficiency in job description.
- Provide service technicians with parts as required.
- Maintain the retail sales floor and displays to meet or exceed the dealership standards.
- Perform other tasks as assigned by the Parts Manager.
Qualifications
- Strong customer service and communication skills.
- Ability to research and process orders efficiently.
- Computer proficiency in order processing.
- Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours, based on business needs.
Business Skills
Candidate demonstrating a strong set of business skills listed below.
- Personal Accountability - Being answerable for personal actions.
- Problem Solving - Defining, analyzing, and diagnosing key components of a problem to formulate a solution.
- Flexibility - Readily modifying, responding, and adapting to change with minimal resistance.
- Teamwork - Cooperating with others to meet objectives.
- Diplomacy - Effectively and tactfully handling difficult or sensitive issues.
- Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
- Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.
Behaviors
The candidate needs to demonstrate the following behaviors for superior job performance.
- Interaction - The job requires frequent communication and engagement with others.
- People-Oriented - The job requires building rapport with a wide range of individuals.
- Customer-Oriented - The job requires identifying and fulfilling customer expectations.
- Versatile - The job requires adapting to various situations with ease.
- Frequent Change - The job requires rapid shifts between tasks.
- Urgency - The job requires decisiveness, quick response, and fast action.
- Persistence - The job requires finishing tasks despite challenges or resistance.
- Following Policy - The job requires adhering to rules, regulations or existing methods.
- Consistency - The job requires predictable performance in repetitive situations.
