Staff Customer Success Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Staff Customer SuRole Overview:
The Customer Success Engineer is a high-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform (including XSOAR and XSIAM). Serving as a trusted strategic partner, you will guide customers through scaling, optimization, and feature adoption to enhance their overall security posture. This role bridges the gap between technical configuration and long-term security strategy through prescriptive, advisory-led engagements.

High-Level Responsibilities:
● Strategic Planning & Alignment: Lead project kickoff sessions to identify customer objectives and develop prescriptive plans for ongoing technical working sessions.
● Technical Advisory & Enablement: Provide expert guidance on platform configuration, health checks, and best practice reviews to optimize performance.
● Platform Scaling: Assist customers in operationalizing the product by establishing metrics, SLAs, and reporting tailored to their unique environments.
● Security Optimization: Advise on advanced security features, such as threat hunting and automation, while identifying opportunities for new feature adoption to improve security workflows.
● Technical Workshops: Lead enablement sessions for admins, engineers, and analysts to drive proficiency in platform fundamentals and case management.
● Ongoing Stakeholder Engagement: Conduct periodic service reviews and technical alignment sessions with customer stakeholders and account teams to track progress and share best practices.ccess Engineer

Qualifications

Key Qualifications:
● Technical Expertise: Strong background in cybersecurity platforms, specifically with
XDR, XSIAM, or security orchestration and automation (SOAR) technologies.
● Consultative Approach: Proven ability to provide advisory and enablement-focused services rather than direct administrative or implementation execution.
● Communication Skills: Excellence in delivering technical training, conducting workshops, and leading strategic reviews for diverse stakeholders in English.
● Problem Solving: Ability to provide architectural alignment and technical assistance to resolve complex customer queries

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.